Contact
Reaching the globesupply.co.nz desk
Write to [email protected]. One inbox, read every weekday by the editorial team, with replies in English inside one business day. There is no phone line and no live chat: casino terms change too often for anything but a written record, and an email lets us quote the operator back to itself when we ask about a discrepancy.
What to include when a figure looks wrong
Three details turn a message into a re-test. Name the casino, give the date you saw the offer or requested the payout, and attach a screenshot of the page or the cashier. With those we can reopen our own account at the brand and check the same screen the same day. Vague reports still get read, but they take much longer to act on.
What we cannot do for you
We are reviewers, not an ombudsman. We cannot release a locked balance, overturn a rejected verification or give legal or tax advice. What we can do is point you at the complaints route your operator is required to publish, whether that runs through the Curaçao Gaming Authority or the Malta Gaming Authority, and record the outcome in the review so other readers see it.